Privacy Policy

Last Updated: February 6, 2025 

1. INTRODUCTION 

Virtual Rebecca ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website (https://www.virtualrebecca.co.uk), and email communications. 

2. INFORMATION WE COLLECT 

2.1 Information You Provide: 
- Name and contact information 
- Email address 
- Business information 
- Communication preferences 
- Any other information you choose to provide 

2.2 Information Automatically Collected: 
- Usage data 
- IP address 
- Browser type 
- Device information 
- Cookies and similar technologies 

3. HOW WE USE YOUR INFORMATION 

We use your information for: 
- Providing our virtual assistant services 
- Sending marketing communications (with your consent) 
- Improving our services 
- Customer support 
- Legal obligations 
- Analytics and business development 

4. EMAIL MARKETING 

4.1 Consent: 
We only send marketing emails to individuals who have explicitly opted in to receive them. Each email includes an unsubscribe option. 

4.2 Email Content: 
- Service updates 
- Business tips and resources 
- Newsletter content 
- Promotional offers 

5. DATA STORAGE AND SECURITY 

5.1 Data Storage: 
- We store data securely within the UK/EEA 
- We retain your data only as long as necessary 
- We use industry-standard security measures 

5.2 Third-Party Services: 
We may use trusted third-party services for: 
- Email marketing platforms 
- Customer relationship management 
- Website hosting 
- Analytics 

6. YOUR RIGHTS 

Under GDPR, you have the right to: 
- Access your personal data 
- Correct inaccurate data 
- Request deletion of your data 
- Withdraw consent for marketing 
- Data portability 
- Lodge a complaint with supervisory authorities 

7. COOKIES 

We use cookies to: 
- Improve website functionality 
- Analyze website traffic 
- Enhance user experience 
You can manage cookie preferences through your browser settings. 

8. DATA PROTECTION 

We are registered with the Information Commissioner's Office (ICO) and comply with UK data protection laws. 

9. CHILDREN'S PRIVACY 

Our services are not intended for individuals under 18 years of age. 

10. CHANGES TO THIS POLICY 

We may update this Privacy Policy periodically. The latest version will be posted on our website. 

11. CONTACT INFORMATION 

For privacy-related inquiries: 
Email: rebecca@virtualrebecca.co.uk
Website: https://www.virtualrebecca.co.uk 

12. LEGAL BASIS FOR PROCESSING 

We process personal data based on: 
- Contractual necessity 
- Legal obligations 
- Legitimate interests 
- Explicit consent (for marketing) 

13. INTERNATIONAL TRANSFERS 

For clients outside the UK, we ensure appropriate safeguards are in place for data transfers. 

14. DATA RETENTION 

We retain your personal data for: 
- Active clients: Duration of service plus 6 years (for tax purposes) 
- Marketing subscribers: Until consent withdrawal 
- Prospective clients: 2 years from last contact 

15. SECURITY MEASURES 

We implement appropriate security measures including: 
- Encrypted data storage 
- Regular security assessments 
- Limited staff access 
- Secure communication channels 

This Privacy Policy was last updated on February 6, 2025, and reflects our commitment to protecting your privacy while providing excellent virtual assistant services.